4d13 Privacy Policy

1 Information We Collect

4d13 collects several categories of personal information depending on the nature of your interaction with our platform. This collection is done transparently and for specific purposes.

Account Registration Information

When you open a new account at 4d13, we require the following basic information to verify your identity and meet compliance requirements:

• Full name as stated in official documents
• Date of birth — to verify you are aged 21 and above
• An active mobile phone number
• A valid email address
• Your chosen username and password

Financial and Payment Information

To process deposits and withdrawals securely, we may collect information related to the payment methods you use, including Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrency wallets. Full account numbers or sensitive card details are not stored directly in our system.

Technical and Usage Information

• Your device's IP address when accessing the platform
• Web browser type and operating system
• Pages visited and session duration
• Country-level geolocation data for licensing compliance purposes

2 How We Use Your Information

The information collected is used solely for the purposes of operating, securing and improving 4d13 services. We do not use your data for purposes unrelated to this platform.

• Creating and managing your member account securely
• Processing deposits and withdrawals via supported payment methods
• Verifying the identity and age of members in line with licensing requirements
• Detecting and preventing fraud, money laundering and other unlawful activities
• Contacting you regarding your account, promotions and service updates
• Improving the functionality and user experience of the 4d13 platform
• Complying with legal obligations and licensing body requirements

3 Disclosure to Third Parties

4d13 respects your privacy and does not sell or disclose your personal information to third parties for their own marketing purposes. However, there are limited circumstances where data sharing becomes necessary:

• Payment Service Providers: Minimum transaction information is shared with payment processors to complete your deposits and withdrawals.
• Game Providers: Game studios may receive session identifiers that cannot directly identify you personally, for technical purposes.
• Regulatory Bodies: 4d13 operates under international licensing and may be required to disclose transaction records to the relevant regulatory bodies when required by law.
• Legal Compliance: Information may be disclosed to authorities if ordered by a court or for the purposes of financial crime investigation.

4 Use of Cookies and Tracking Technologies

The 4d13 platform uses cookies and similar technologies to provide a better user experience. Cookies are small data files stored on your device by your web browser.

Types of Cookies Used:

• Session Cookies: Used to maintain your login status during an active session. These cookies are deleted automatically when you close your browser.
• Preference Cookies: Store your chosen settings such as language and display format for a more convenient experience on future visits.
• Analytics Cookies: Help us understand how members use the platform so we can make relevant improvements.

You can configure your browser to reject all cookies or to alert you when cookies are sent. Please note that disabling certain cookies may affect the full functionality of the 4d13 platform.

5 Data Security and Account Protection

4d13 continually invests in security infrastructure to ensure members' personal data is protected at all times. The security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your browser and our servers
• Password storage using an irreversible hashing method
• Strict internal access controls — only authorised staff may access sensitive data
• Monitoring of unusual activity and an active intrusion detection system
• Regular security audits by independent third parties

If you suspect your account has been compromised or notice any suspicious activity, please contact our 24/7 customer support immediately.

6 Data Storage and Retention Period

We retain your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and licensing requirements.

• Active account records are kept for the duration your account remains active and for a set period after closure
• Financial transaction data is retained in accordance with applicable audit and licensing requirements
• Technical activity logs are kept for a limited period for security and troubleshooting purposes

When personal information is no longer needed, it will be securely deleted or destroyed using methods that prevent unauthorised recovery.

7 Your Rights as a User

As a 4d13 member, you have certain rights regarding the personal information we hold about you. We are committed to making it easy for you to exercise these rights:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your data under certain circumstances, subject to legal retention obligations.
• Right to Object: Object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: Request your data in a machine-readable format where applicable.

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable time after identity verification has been completed.

8 Children's Privacy and Age Restriction

The 4d13 platform is strictly for individuals aged 21 and above only. We do not accept registrations from anyone below this age and we do not knowingly collect any personal information from underage individuals.

All new account applicants are required to confirm that they are of sufficient age during the registration process. To ensure compliance, identity verification through official documents may be required.

Parents or guardians who discover that their underage child may have registered an account on our platform are asked to contact the 4d13 support team immediately via live chat, which is available at all times.

9 Links to Other Websites

The 4d13 website may contain links to other websites operated by third parties, such as game providers or payment channels. This Privacy Policy applies only to the 4d13 platform and does not cover the privacy practices of those external websites.

4d13 is not responsible for the content, privacy policies or security practices of any third-party websites. We encourage you to read the privacy policy of every website you visit.

10 How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live Chat: Available 24/7 directly on the 4d13 platform in Malay and English. This is the fastest way to get assistance.
• Email: Send your enquiry to [email protected] and we will reply within a reasonable time.

When contacting us regarding a privacy request, please state your account username and a clear description of your request so we can process it more quickly and accurately.